Delivery & returns
Getting your piece to you
We're a small family studio, so here's exactly what happens between your order and your doorstep.
Made to order
Every piece is embroidered or printed once you order it, so please allow 5–7 working days in the studio before it's posted. If we have capacity to get your order made sooner, we will. Larger orders may take a little longer, but we'll always let you know if that's the case.
UK postage
Flat rate UK delivery is added at checkout and sent with Royal Mail Tracked 48, usually arriving 2–3 working days after dispatch. You'll get a confirmation email as soon as your parcel leaves Dorset.
Packaging
Your piece is folded in tissue paper and posted in recyclable packaging. Small business, small footprint. If you're local and we hand-deliver your order, it'll still be wrapped in tissue paper — just popped in one of our eco-friendly gift bags instead of a parcel.
Returns & exchanges
As everything is made to order for you, we don't accept returns or exchanges — so please do check the size guide before ordering. If an item arrives faulty or incorrect and it's our mistake, we'll put it right by repair, replacement or refund. This doesn't affect your statutory rights.
Personalised pieces
Custom and personalised pieces are made specifically for you, so they can't be returned unless they're faulty or we've made a mistake — which we'll always put right.
Something not right?
Faults and postal mishaps happen. Send us a photo at info@seamdifferent.co.uk and we'll try our best to put it right.
Still have a question?
You'll find answers in our FAQ, or you can send us an email — it comes directly to us.