Delivery & returns
Getting your piece to you
We're a small family studio, so here's exactly what happens between your order and your doorstep.
Made to order
Every piece is embroidered or printed once you order it, so please allow 3–5 working days in the studio before it's posted. Busy periods and larger orders may take a little longer — we'll always tell you if so.
UK postage
Flat rate UK delivery is added at checkout and sent with Royal Mail Tracked 48, usually arriving 2–3 working days after dispatch. You'll get a confirmation email as soon as your parcel leaves Dorset.
Packaging
Your piece is folded in tissue and posted in recyclable packaging. Small business, small footprint.
Returns & exchanges
As everything is made to order for you, we don't accept returns or exchanges — so please do check the size guide before ordering. If an item arrives faulty or incorrect and it's our mistake, we'll put it right by repair, replacement or refund. This doesn't affect your statutory rights.
Personalised pieces
Custom and personalised embroidery and print is made specifically for you, so it can't be returned unless it's faulty or we've made a mistake — which we'll always put right.
Something not right?
Faults and postal mishaps happen. Send us a photo at info@seamdifferent.co.uk and we'll put it right.
Still have a question?
Have a look through our FAQ, or email us and it comes straight to the family.